GLOBAL MARINE NETWORKS' TERMS OF SALE


The following information describes our policy as applied to sales. All potential customers should read these terms before making a purchase. When a customer purchases a product or service from Global Marine Networks (GMN) they automatically agree and become bound to the terms, even if they have not read them.

Payment Methods
We offer online purchasing via credit card. We also except Money Orders, Wire Transfer and direct deposit. We also confirm the order via e-mail or phone within 24 hours.

Credit Cards
We accept credit cards, including Visa®, MasterCard®. Please be sure to provide the exact billing address and telephone number that your credit card issuer has on file for you. Incorrect information may cause a delay in processing your order.

Money Orders, Cashier's Checks and Company Checks
We accept money orders, cashier's checks and company checks in U.S. dollars only. Orders are processed upon receipt of a money order or cashier's check, however orders will not be processed for company checks until funds have cleared the account. We cannot guarantee the availability of a product by the time funds clear or payment is received. We reserve the right to charge a fee on all returned checks.

Order confirmation
We will send you an e-mail once your order is shipped containing your tracking number. In the event you are having your order shipped to an address other than the billing address, it is our company policy that the shipping address be notated as an alternate address with the bank that issued your credit card. It is our company policy, when we receive an order with a value of $1200 or greater on MasterCard® or Visa®, that you contact the issuing bank and let them know that you placed an order with GMN and the amount of the charge. This is known as notating your account.

Pricing and Availability:
Prices, services and availability of products are subject to change at any time and without notice. It is our goal to offer a wide range of products from standard to cutting edge technology. We also try to offer products and services at a reasonable market price. Prices on this website are current in real time per session. Price quotes obtained from this website and saved, copied or cached are not necessarily valid. Since the computer industry is constantly and rapidly changing we take every effort to keep up with these changes.

Warranty
All sales come with 30-day warranty. If the item you have ordered is defective, contact us within the warranty period and we will replace defective items with an item of equal or greater functionality within the 30-day warranty period.

Compatibility is not guaranteed, there is a 20% restocking fee for all non-defective products returned. This includes problems with: compatibility, driver/software conflicts, improper installation, etc.

Customers must return items at his/her own cost and will be charged a return shipping fee for the replacement item. Shipping and handling charges are non-refundable.

In the event that a suitable replacement is not available, a refund (less shipping and handling) will be issued in the form of the original payment method.

All sales are considered final after the 30-day warranty period.

Return Policy
If your package has arrived damaged, missing items, or otherwise tampered with, please contact the carrier (UPS, Federal Express, etc.) and our Customer Service department immediately. Any delay in contacting us makes it more difficult to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.

All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.), blank, unfilled warranty cards, all instruction booklets and paperwork. Do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition. All returned merchandise must be in its original mint and clean condition. Returns on damaged or scratched merchandise will not be accepted. All returns must include all the factory accessories which come with the item. GMN will not be able to accept any returns if these packed accessories are missing. Enclose the original receipt or a copy of it with your return. Also enclose a brief letter of explanation of the reason for your return and state your request for either a store credit or an exchange. Please include the authorization number on this letter and on the outside of the box.

Cancellation of Service
Early cancellation of any services including XGate e-mail, XWeb web browsing, WeatherNet, Nationwide dialup service carry a $150 cancellation fee.

Shipping and Handling Charges are not refundable.

Returned merchandise which is lost or damaged in transit is not GMN's responsibility, but rather the carrier's. It is the buyer's responsibility to file claims with the carrier upon the discovery of the problem. Any item returned without a Return Authorization Number may be refused. Do not send merchandise back COD or freight collect. We cannot accept such packages. For your own protection, insure all return packages. GMN cannot be responsible for packages we do not receive.

If you are not completely satisfied with the handling of your order, please contact our Customer Service Department Manager at the number below, and we will do our utmost to satisfy your request.

We ship via UPS Ground, FedEx, DHL, or USPS. Shipping charges are based on the weight and value of the product(s) ordered. Additional charges are incurred for other methods of shipment (3rd Day select, 2nd Day Air, and Overnight ).

Any extra charges from carrier that will occur because of wrong address information will be passed on to the client. We will be happy to fax the copy of the carrier's relevant form.

We apologize for any inconveniences that this may cause, but please notify your Account Manager if there is any way that we can assist with your needs.

Shipping
Orders usually ship in on the same day or within a 24-hour period.

We ship via UPS Ground, FedEx, DHL, or USPS. Shipping charges are based on the weight and value of the product(s) ordered. Additional charges are incurred for other methods of shipment (3rd Day select, 2nd Day Air, and Overnight ).

Any extra charges from carrier that will occur because of wrong address information will be passed on to the client. We will be happy to fax the copy of the carrier's relevant form.

Accepting Terms of Agreement By submitting your order, it is understood that you have read and accepted the terms of agreement and are aware of the consequences that may occur and agree to abide by the outlined GMN procedures.



Terms of Sale Agreement

Please review this page which provides essential information about sales of all Global Marine Networks' products, Including the StarPilot products.

This page discusses payment options, warranty information, shipping and return policy.

By submitting your order, it is understood that you have read and accepted the Terms of Sale Agreement and are aware of the consequences that may occur and agree to abide by the outlined procedures.